Back-Orders:
All purchase orders with back-orders will remain open until production is complete and product is shipped. Product is shipped at a first come first serve basis with the receipt of a purchase order.
Payment for invoices will be accepted via VISA, Master Card, or American Express.
Brilliance will file claims for lost or damaged shipments provided that the following guidelines are met:
Brilliance LED will not be responsible for lost or damaged product if these guidelines are not followed and Brilliance LED reserves the right to deny resolution of product discrepancies if it lacks evidence.
Drop shipments to your customers are available at an additional $10.00 charge. All standard terms and conditions apply.
All orders will be shipped FOB, via UPS, or US Postal utilizing the current shipping rates. Any order of $400.00 or more will be shipped UPS GROUND, or US Postal PRIORITY (flat-rate packaging) free of charge. Any special requests for expedited orders (Next Day, 2nd Day, 3 Day Select or USPS Express), and those that do not meet the minimum of $400.00 will be prepaid and shipping cost added to invoice.
Any order of $3,500.00* or more will be shipped UPS Ground or Freight LTL free of charge. Any special requests for expedited orders (Next Day, 2nd Day, 3 Day Select, etc), and those that do not meet the minimum of $3,500 will be prepaid and shipping cost added to the invoice.
*Exceptions: The following Brilliance Metal Works fixtures/accessories will follow the LED/lamp shipping policy stated above ($400 min qualifies for free shipping): – Light Bars, Niche Light, Mini-Beam, Guadalupe, Tee-Wall Washer, Surface Mount Wall Washer, Tree Mount, Programming Puck, Roswell Solar Path Light
NOTE: For purchase orders containing both LED products and Metal Works fixtures, freight will be calculated separately based on the applicable minimums: $400 for lamps and $3,500 for fixtures. Orders may be shipped separately due to the 7–10-day manufacturing/assembly of Metal Works fixtures. LED lamp orders will be shipped upon receipt of the PO and Metal Works will ship once through the assembly process. Shipping policy will comply as above.
All LED products are subject to change as technology changes. Brilliance LED will keep our customers informed of any technological changes.
New Distributors:
New, prospective distributors must complete our Distributor Application and email a copy to orders@brillianceled.com. Once received, it will be reviewed by Brilliance and you will be notified within 72 hours of approval or denial.
All new Brilliance distributors agree to payment via credit card for all orders prior to shipping. Brilliance will consider offering terms after a new distributor has been in place for a minimum of 6 months AND has placed cumulative purchase orders totaling $10,000.
Brilliance only sells products to distributors who have completed the Distributor Application and received approval. We do not sell direct to contractors or homeowners.
Purchase Orders:
POs will be filled promptly. POs received for non-stock items will be manufactured to order. All product variations may not be available and in stock; some are available only via special order and subject to special order terms, conditions, and minimum order quantities. Call for availability: 800-867-2108.
Returns for products that were shipped correctly are subject to a 25% restocking charge; corresponding credit memo must be used within 6 months. No cash refunds will be issued.
Custom products are final and are not eligible for returns, exchanges, changes or alterations. All custom items are non-returnable and non-refundable. Custom items include custom metalworks, specialty lamps, etc. All product variations may not be available and in stock; some are available only via special order and subject to special order terms, conditions, and minimum order quantities. Call for availability: 800- 867-2108.
Product Returns Policy
Brilliance LED’s policy on stock re-balancing is designed to help distributors rotate out slow-moving stock with higher volume stock and is available anytime throughout the year.
To maintain the integrity of our inventory and ensure that all returned products meet resale standards, the following return conditions must be strictly followed. Shipping and handling are the responsibility of the sender.
Unacceptable Return Conditions
We will not accept returns that meet any of the following conditions:
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Any products received that do not meet the above criteria will be returned to the sender. The distributor will be responsible and invoiced for all freight charges related to the return of non-compliant items.
Product must be exchanged within one year of initial purchase; any product that has been on your shelf for over one year will not qualify for SRP; product that is of a previous generation than is currently being sold will not qualify for SRP, as well.
Product being returned for refresh will be replaced by a corresponding order of twice the value; corresponding credit memo must be used within 6 months.
No cash refunds will be issued. It is also the distributors responsibility to cover the cost of shipping old product back to Brilliance LED.
Custom orders are not eligible for SRP.
Product will be credited at current replacement value.
PLEASE NOTE: Obtaining an SRP number does not guarantee the acceptance or refund of returned items. Once the product has been received at Brilliance LED, it will be inspected and a notification of receipt and credit status will be emailed to the person remitting the SRP. If a Purchase Order for 2 times the current replacement value of the returned products is not received within 15 days, a 25% restock fee will be deducted from the current replacement value of the returned items and a credit memo will be issued to the Accounts Payable email address.
No products are to be returned without prior written authorization from Brilliance, including an SRP number. Buyers are not to assume settlement and Brilliance will not be bound via deductions from remittance due. In addition, Brilliance will not assume responsibility for claims arising from improper installation, abuse or damage to the product made during installation of the product or by the ultimate end-user. Brilliance will not accept any product outside of its applicable warranty period or with twelve (12) months or less remaining on their warranty. The return shipment is to be freight pre-paid by the buyer. All material must be in salable condition and of current design. Brilliance will not be responsible for products returned without proper authorization or identification.
Brilliance LED will strive to give 30 days of notice regarding any pricing changes.
When a distributor is granted payment terms, the following items apply:
Distributors must have a storefront and sell to the general public. Please email completed applications to info@brillianceled.com
